{"id":89105,"date":"2025-11-24T16:51:39","date_gmt":"2025-11-24T15:51:39","guid":{"rendered":"https:\/\/dhgshop.it\/customer-service\/"},"modified":"2026-06-05T15:36:14","modified_gmt":"2026-06-05T13:36:14","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/dhgshop.it\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"89105\" class=\"elementor elementor-89105 elementor-2850\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-997bfb5 e-flex e-con-boxed e-con e-parent\" data-id=\"997bfb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1216b7 elementor-view-default elementor-widget elementor-widget-icon\" 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c-0.143,0.31-0.271,0.628-0.389,0.951c-0.04,0.11-0.083,0.217-0.12,0.328c-0.11,0.329-0.203,0.664-0.288,1.004   c-0.028,0.112-0.061,0.222-0.086,0.335c-0.076,0.348-0.132,0.703-0.18,1.061c-0.015,0.108-0.037,0.213-0.049,0.322   C9.029,31.057,9,31.525,9,32v11H3z\" id=\"id_101\" style=\"fill: rgb(255, 255, 255);\"><\/path><\/g><g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7495a67 elementor-widget elementor-widget-heading\" data-id=\"7495a67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a94080 e-flex e-con-boxed e-con e-parent\" data-id=\"4a94080\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bccce1 elementor-widget elementor-widget-n-accordion\" data-id=\"9bccce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1630\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1630\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> CUSTOMER SERVICE <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1630\" class=\"elementor-element elementor-element-a2fd74e e-con-full e-flex e-con e-child\" data-id=\"a2fd74e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-368d1c4 elementor-widget elementor-widget-text-editor\" data-id=\"368d1c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>REGISTRATION AND ACCESS<br\/><\/strong>Here you will find all the information you need to be able to register Dhgshop.co.uk, access your account or solve any problems related to it.<br><span class=\"structured-component-text zds-body-m\"><strong>Registering is very simple<\/strong>: you will only be asked for the information necessary to facilitate the purchase process. You can do this by clicking on the appropriate icon on the home page.  <\/span><span class=\"structured-component-text zds-body-m\">If you already have an account, you can <strong>log in<\/strong> by entering your e-mail and password.<\/span><span class=\"structured-component-text zds-body-m\"> <br\/> These are some of the benefits of having an account on Dhgshop.co.uk:<\/span><\/p><ul class=\"structured-component-list structured-component-list--bullet\"><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">buy fast<\/span><\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">Check the data and status of all your purchases<\/span><\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">Create lists with your favorite items and save them to the <strong>wishlist<\/strong>.<\/span><\/li><\/ul><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">To improve your experience with us, we need to verify your account. Upon creation of an account on Dhgshop you will be sent an email to complete the registration process.  <\/span><\/div><p><strong>PROFILE MANAGEMENT<br\/><\/strong>We explain how to change your password, edit your personal information or manage your account settings. This way, you can keep your information up-to-date and receive our Newsletter with all the news. <br><span style=\"font-size: 16px; letter-spacing: 0.01em; font-weight: 400;\">We offer you the option to <\/span><strong style=\"font-size: 16px; letter-spacing: 0.01em;\">change the password<\/strong><span style=\"font-size: 16px; letter-spacing: 0.01em; font-weight: 400;\"> associated with your Dhgshop.co.uk account To change it, you need to access the MY ACCOUNT \/ Account Details section. <\/span><strong>Remember<\/strong>: the password must have at least 8 characters, including uppercase letters, lowercase letters and numbers.<\/p><p><span class=\"structured-component-text zds-body-m\">If you wish to <strong>retrieve your password<\/strong>, when logging in select the <i>Forgot your password<\/i> option <i>?<\/i><\/span>Once <span class=\"structured-component-text zds-body-m\">you have provided your e-mail address, you will receive an e-mail allowing you to reset it.<br\/><\/span>Also from the MY ACCOUNT area you will be able to:<\/p><ul><li class=\"help-detail-sections__article-title\"><span class=\"structured-component-text zds-body-m\">Access and edit your personal information, email, and *** saved payment information ***<\/span><\/li><li>view your gift cards<\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">set your privacy preferences<\/span><\/li><\/ul><p>It is still possible to shop as a GUEST USER.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1631\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1631\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRODUCTS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1631\" class=\"elementor-element elementor-element-94f0695 e-con-full e-flex e-con e-child\" data-id=\"94f0695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00b9319 elementor-widget elementor-widget-text-editor\" data-id=\"00b9319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"help-detail-sections-section-ItemsOnlineAvailability\" class=\"help-detail-sections__article-title\"><strong>ONLINE AVAILABILITY OF AN ARTICLE<\/strong><br>We <span style=\"font-size: 16px;\">encourage<\/span>you <span style=\"font-size: 16px;\">to check our website to stay abreast of all the news and availability of our items.<br\/><\/span>If the variant of the item you are interested in is out of stock and the words OUT OF STOCK appear, you can provide us with the email by clicking on the bell icon to be notified when it becomes available again. This process is not equivalent to a reservation. <br><span class=\"structured-component-text zds-body-m\">For some variants, the icon corresponding to the number of remaining items may appear <\/span><img decoding=\"async\" class=\"alignnone wp-image-88916\" src=\"https:\/\/dhgshop.it\/wp-content\/uploads\/2026\/05\/fumetto-rimanenze.jpg\" alt=\"\" width=\"27\" height=\"27\"\/>. If you are interested in some of them, we recommend that you purchase them before they sell out. If the quantity does not meet your needs please write to <a href=\"mailto:info@dhgshop.it\">info@dhgshop.it.<\/a>  <\/p><p id=\"help-detail-sections-section-ItemsOnlineAvailability\" class=\"help-detail-sections__article-title\">Keep in mind that items in your <strong>cart<\/strong> are not reserved. If there are items in your cart that are no longer available it will be updated. <\/p><div><p id=\"help-detail-sections-section-ItemsOnlineAvailability\" class=\"help-detail-sections__article-title\"><strong>CUSTOMIZED ITEMS<\/strong><br\/><span class=\"structured-component-text zds-body-m\" style=\"font-size: 16px;\">It is possible to make customized products through our Mixology and Color-Lab services. <\/span><span class=\"structured-component-text zds-body-m\" style=\"font-size: 16px;\">Please note that the customization you choose is the responsibility of each customer. <\/span><strong style=\"font-size: 16px;\">Remember<\/strong><span style=\"font-size: 16px;\">: Since these are customized items, returns will not be possible.<\/span><\/p><\/div><div><p class=\"content-header__title\"><strong>COMPOSITION, CARE AND PACKING<\/strong><br><span style=\"font-size: 16px;\">At Dhgshop you can find a wide range of products made from <\/span>materials<span style=\"font-size: 16px;\">  predominantly natural. Each product sheet provides detailed information on the composition of each item and the origin of raw materials.<br><\/span><span class=\"structured-component-text zds-body-m\">In addition, our <strong>sustainability policy<\/strong> includes a requirement that all of our animal products come from ethically and responsibly treated animals.<\/span><\/p><\/div><div><p class=\"structured-component-text-block-subtitle\"><span class=\"structured-component-text zds-label-m-highlight\"><strong>PRODUCT CARE TIPS<\/strong><br\/><\/span><span style=\"font-size: 16px;\">For each product on the site you will find information on how to take care of it and use it optimally.<\/span><\/p><p class=\"structured-component-text-block-subtitle\"><span class=\"structured-component-text zds-label-m-highlight\"><strong>PACKAGING GUIDE<\/strong><br><\/span><span class=\"structured-component-text zds-body-m\">Our packaging is chosen not only according to criteria of efficiency but also of sustainability. In fact, wherever possible we opt for products made from recycled or certified raw materials. <\/span><\/p><\/div><div><p class=\"content-header__title\"><strong>GUARANTEE OF OUR ITEMS<\/strong><br\/><span class=\"structured-component-text zds-body-m\">All of our items undergo <strong>quality checks<\/strong> so that you can receive and enjoy them to the fullest. <\/span>Nevertheless, if you have received a <strong>defective item<\/strong> in your order, we suggest that you contact us so that we can help you.<\/p><\/div><div class=\"structured-component-text-block-paragraph\"><p class=\"content-header__title\"><strong>PRICING POLICY<\/strong><br><span style=\"font-size: 16px;\">DHG reserves the right to <\/span><strong style=\"font-size: 16px;\">change the prices<\/strong><span style=\"font-size: 16px;\"> of the items. <br\/><\/span><span style=\"font-size: 16px;\">All of our items have the <\/span><strong style=\"font-size: 16px;\">same prices<\/strong><span style=\"font-size: 16px;\">  Both on the website and in the company. Prices charged by our retailers, however, are at their discretion and may vary from market to market and differ from those we charge. Should you detect unfair prices offered by our retailers, we ask you the courtesy of letting us know. <\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1632\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1632\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> GIFT CARD <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1632\" class=\"elementor-element elementor-element-aaf6fa0 e-con-full e-flex e-con e-child\" data-id=\"aaf6fa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f316b33 elementor-widget elementor-widget-text-editor\" data-id=\"f316b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">Our Gift Card is the perfect gift for any occasion.<br\/><\/span><span class=\"structured-component-text zds-body-m\">The<strong> Gift Card<\/strong> will be emailed to the address you provide at the time of purchase and has the following features:<\/span><\/div><ul class=\"structured-component-list structured-component-list--bullet\"><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">Can only be used at Dhgshop.co.uk. It is not valid at our retailers <\/span><\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\">Has a <strong>validity period of<\/strong> one year, after which it will lose its usability<\/span><\/li><li>GC value is scalable so it can be used for multiple orders<\/li><li>in case the order amount exceeds the value of the GC, you will be able to pay the remaining amount with the other available payment methods<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1633\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1633\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1633\" class=\"elementor-element elementor-element-a8b70b6 e-con-full e-flex e-con e-child\" data-id=\"a8b70b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c14316d elementor-widget elementor-widget-text-editor\" data-id=\"c14316d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">Below we describe the purchasing process on our website, it is very simple!<\/span><\/div><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">You can make an online purchase from Dhgshop.co.uk as a <strong>registered<\/strong> user or as a <strong>guest<\/strong>. In the latter case, we will ask you for the indispensable data in order to process your order. <br><\/span><span class=\"structured-component-text zds-body-m\">You need to add the items to your <strong>cart<\/strong>, choose where you want to receive them, and finalize the payment. **** We offer you the option of saving your payment information so that you can make subsequent purchases more quickly.****<br><\/span><span class=\"structured-component-text zds-body-m\">Once you have made your purchase, we will send you a &#8216; <strong>confirmation e-mail<\/strong> with all the information about your order.<br><\/span><span class=\"structured-component-text zds-body-m\">You can <strong>track your order<\/strong> from your <a class=\"underline\" href=\"https:\/\/www.zara.com\/it\/it\/user\/order\">account<\/a>. If you made your<strong>purchase as a guest<\/strong>, you can do so through the link in the shipping email. <\/span><\/div><div> <\/div><div class=\"highlight bold\"><strong>HOW TO PUT ITEMS IN THE CART<br\/><\/strong>Select the products you wish to purchase via the menu on the homepage. <br\/>On each product page you will find photos, description and prices.<\/div><p><strong>PRICES<\/strong><br\/>Prices will be displayed in the currency set for your country. Displaying these prices in a currency other than the Euro (which is our reference currency) is possible because the site automatically converts them based on the exchange rate for the day so they may vary depending on current exchange rates.<br\/>For countries for which a specific currency is not set, prices will be in Euros. <\/p><p class=\"content-header__title\"><strong>STATUS OF MY ONLINE ORDER<br\/><\/strong>You can <strong>track<\/strong> your order from your account through the appropriate section.<br\/><span class=\"structured-component-text zds-body-m\">These are the steps through which your order will pass:<\/span><\/p><ul class=\"structured-component-list structured-component-list--bullet\"><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\"><strong>In process<\/strong>: the purchase of the order has been successfully completed.<\/span><\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\"><strong>Pending<\/strong>: if you chose to pay by bank transfer, your order will have this status until we receive payment.<\/span><\/li><li class=\"structured-component-list__item\"><span class=\"structured-component-text zds-body-m\"><strong>cancelled<\/strong><\/span><\/li><li><strong>refunded<\/strong><\/li><li><span class=\"structured-component-text zds-body-m\"><strong>completed<\/strong>: the order was prepared and departed from our factories.<\/span><\/li><\/ul><div class=\"structured-component-spacer\"><span style=\"letter-spacing: 0.01em;\">We remind you that you will receive the <\/span><strong style=\"letter-spacing: 0.01em;\">updates<\/strong><span style=\"letter-spacing: 0.01em;\"> on the status of your order via e-mail.<\/span><\/div><div> <\/div><div><strong>EDIT AND CANCEL AN ORDER<\/strong><\/div><div><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">You can cancel or change an order or change your address as long as your status permits. To check this, write to <a href=\"mailto:info@dhgshop.it\">info@dhgshop.it.<\/a> <\/span><\/div><div> <\/div><\/div><div><strong>PROBLEMS WITH MY ORDER<\/strong><\/div><div>At DHG, we strive to make sure that you receive your order within the allotted period. However, if in isolated cases, you experience a problem with your purchase, you can contact us so that we can take your case and help you solve it. <\/div><div> <\/div><div><div><strong>IN-HOUSE PURCHASES<\/strong><\/div><div>Orders can be placed at the company by appointment. For more information click here. <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1634\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1634\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PAYMENTS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1634\" class=\"elementor-element elementor-element-f7e69e0 e-con-full e-flex e-con e-child\" data-id=\"f7e69e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc69c1 elementor-widget elementor-widget-text-editor\" data-id=\"3cc69c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"structured-component-text-block-paragraph\"><strong><span class=\"structured-component-text zds-body-m\">METHOD OF PAYMENT<\/span><\/strong><\/div><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">The following payment methods are available:  <\/span><span class=\"structured-component-text zds-body-m\">Visa, Mastercard, AmericanExpress, PayPal, GooglePay, ApplePay, Klarna, Gift Card, Advance Bank Transfer, Cash on Delivery (Italy only). When processing your purchase, you will be shown the options available for your order. <\/span><\/div><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">In order to use a Gift Card as a payment method, it must be <strong>active (not expired). <\/strong>If your purchase exceeds the balance on the Gift Card, you can supplement it with any other available payment method.  <\/span><\/div><div><span class=\"structured-component-text zds-body-m\">****Expiired or invalid payment methods will be removed from your account periodically.****<\/span><\/div><div> <\/div><div><b>RECEIPTS AND INVOICES<\/b><\/div><div>For all orders shipped to EEC countries, <strong>tax receipts<\/strong> are automatically issued for customers without valid VAT number or <strong>invoices<\/strong> for customers with VAT number. <span style=\"text-decoration: underline;\">Please note:<\/span> the order must be placed by entering the correct billing address including the data necessary for the correct issuance of documents.  <\/div><div>For EXTRA CEE customers, specific invoices are issued for proper customs clearance.<\/div><div><div class=\"panel-heading\"><p class=\"panel-title\"><strong>VAT REFUND<\/strong><br\/>If you make purchases directly in the company or if you ask for an order to be sent to a temporary address (hotel, B&#038;B, other) and you are a traveler residing or domiciled outside the European Union, you can purchase goods for personal or family use in Italy without paying value added tax (VAT). This is what is provided for by Italian law, based on EU regulatory provisions.<br\/>This benefit is a definite advantage for foreign travelers as it entails a saving corresponding to the current VAT rate applicable on the purchased goods. However, the benefit can only be obtained if you <span style=\"text-decoration: underline;\">strictly<\/span> comply with all the modalities provided by the Italian law in this regard. <br\/>Namely:  <\/p><p>The benefit may be recognized under the following conditions:<\/p><ul type=\"disc\"><li>the foreign buyer must be resident or domiciled outside the European Union;<\/li><li>the goods must be for personal or family use and must be carried in personal luggage;<\/li><li>the total value of the purchased goods must be more than <strong>154.94<\/strong> Euro (including VAT);<\/li><li>the purchase must be evidenced by a commercial document called an invoice, in which the goods must be described and the personal data of the traveler himself and the details of his passport or other equivalent document must be indicated;<\/li><li>the goods must be transported outside the territory of the European Union within three months after the end of the one in which they were purchased;<\/li><li>Some special customs formalities must be completed;<\/li><li>the invoice must be returned to the Italian seller within four months of the end of that in which the purchase was made.<\/li><\/ul><p><u><strong>Purchase and direct transportation of goods out of the EU in personal luggage<br\/><\/strong><\/u><strong>The purchased goods and the corresponding invoice must be simultaneously presented to the Customs Office of exit from the territory of the EU.<br\/><\/strong>After matching the invoice and other requirements, the Customs Office shall affix the CUSTOMS VISA on the invoice, which proves that the goods have left the territory of the EU. The Customs Office responsible for affixing the CUSTOMS VISA is the one in the last EU state from which the traveler leaves to return to the country of residence or domicile. For example, if the traveler buys goods in Italy and then continues his or her journey to Austria, the office competent to endorse all invoices (including Italian ones) is the Austrian Customs.<br\/>However, where the traveler has a single travel ticket and performs a single check-in, with simultaneous issuance of a double boarding pass, one for the first domestic or EU flight and the other for the subsequent non-EU final destination (e.g. Bari-Rome-New York or Milan-Frankfurt-Tokyo), can obtain a visa on the purchase invoice for goods intended for personal or family use from the national customs office located at the airport of departure. It is good to remember that the goods must always be shown to the Customs Office: if the traveler intends to introduce them in the luggage entrusted to the air carrier, he or she must go to the Customs Office before checking in.   <br>The checks carried out by the Customs Office and the certification required to obtain the VAT refund may require some waiting time, especially at major airports and coinciding with departures of international flights bound for some non-EU countries.Therefore, in order to avoid unpleasant inconveniences, it would be preferable for foreign travelers residing or domiciled outside the European Union to report to the airport at least two hours before the departure of their plane.<\/p><p><u><strong>Purchase and direct transportation of goods outside the European Union in personal luggage: what to do if the goods are too bulky or heavy<br><\/strong><\/u>In the hypothesis in which the goods intended for personal or family use are particularly bulky or heavy and, therefore, cannot be transported out of the Community customs territory directly in the passenger&#8217;s accompanied luggage also for reasons of economy, the traveler residing or domiciled outside the European Union can forward them at his or her foreign domicile through the system of shipment as unaccompanied luggage, that is, as &#8220;personal property&#8221; that the traveler does not carry directly with him or her but entrusts to the airline for shipment to destination and whose withdrawal takes place at the cargo arrival terminal. This facilitation applies on condition that the traveler leaves Italy with a direct stopover in his or her home state. The transaction is the subject of an actual air transport contract: the airline issues an Air Transport Letter (LTA) and, for the transport of goods abroad, requires the payment of an additional fee. In such a case, the purchase of the goods must be documented by a separate invoice from that for any other goods that the foreign traveler decides to carry as personal carry-on or checked baggage. The original of such an invoice must be presented to the airline for the issuance of the Air Waybill (LTA) for goods shipped as unaccompanied baggage, and the relevant customs office shall affix the required endorsement on it for VAT refund purposes.    <br>In order to enable a verification of the correspondence between what is stated on the invoice by the Italian seller and what is shipped abroad by the airline on behalf of the foreign traveler, resident or domiciled outside the EU, it is necessary that the Air Waybill (LTA) shows identity between the goods described therein and those indicated on the invoice itself, as well as coincidence between the names of the sender and the consignee of the goods shipped.<br>The Air Waybill (LTA) must also be annotated with the details of the same identification document of the foreign traveler (passport or other equivalent document) that is indicated, under Italian law, on the invoice issued to him by the domestic transferor.<\/p><p><strong>HOW THE VAT REFUND IS<\/strong> MADE<br\/>A traveler residing or domiciled outside the European Union may obtain a refund of the VAT advanced only if he\/she returns DHG the original invoice duly endorsed by the Customs Office within the period of four months from the end of that in which such document was issued.<br\/>The refund is made directly by DHG, according to the terms agreed with the foreign buyer at the time of purchase (e.g., by crediting the bank account or credit card, by check, etc.). Please note: VAT refund is never made by Customs Offices. <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1635\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1635\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SHIPMENTS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1635\" class=\"elementor-element elementor-element-f952f64 e-con-full e-flex e-con e-child\" data-id=\"f952f64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaa8185 elementor-widget elementor-widget-text-editor\" data-id=\"eaa8185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"structured-component-text-block-paragraph\"><p class=\"content-header__title\"><strong>SHIPPING METHODS, TIMING, AND COST<\/strong><br\/>Shipping options may vary depending on the delivery address and order volume.<br\/>When processing your order, we will tell you the available <strong>shipping methods<\/strong>, <strong>cost<\/strong>, and <strong>estimated delivery date<\/strong>.<br\/>Please note that deliveries are made only on business days.<\/p><div class=\"structured-component-text-block-paragraph\"><strong><span class=\"structured-component-text zds-body-m\">WHERE WE SHIP<\/span><\/strong><\/div><div class=\"structured-component-text-block-paragraph\"><span class=\"structured-component-text zds-body-m\">At DHG we try to get everywhere. ****If your delivery address has any kind of restriction, we will indicate it to you at the time of purchase.****<\/span><\/div><div> <\/div><\/div><div><strong>DELAY IN DELIVERY<\/strong><\/div><div>At DHG, we work with only the most reliable couriers, chosen through nearly 20 years of experience in domestic and international shipping.<br\/>However, you should be aware that shipments can be delayed and, in the case of international shipments, often face complex customs checks, which can cause delays or problems outside of our and the courier&#8217;s control.<br\/>If you do experience a delay, know that we will always do what we can to help you. That said, some situations take time &#8211; and a little patience. <br><strong>Important:<\/strong> If a shipment is delayed-even a major one-we cannot reship the order or refund you until<strong> the courier officially confirms that the package was lost<\/strong>. This confirmation process varies from courier to courier but generally takes <strong>at least 4 weeks<\/strong>. <\/div><p>Delivery times vary depending on the country of destination and the shipping method chosen. Our shipping costs are always calculated based on a door-to-door service: this means that the goods are shipped from our warehouse and delivered directly to your shipping address at no additional cost, except for customs duties applicable to buyers outside the EU. Please note that customs authorities often require the recipient to provide specific documentation (such as a copy of the purchase invoice and identification documents). If you fail to submit these documents in a timely manner and in the required format, we will not be held responsible for any penalties, delays, and\/or the detention of the goods at customs, including any associated storage costs. <br><br>For countries where the service is active, we give the option of receiving your order at our couriers&#8217; pickup points. To take advantage of this mode, simply select the <strong>pickup point <\/strong>option when closing your order. <br><br>If, however, you prefer to use your trusted Courier, just let us know at the time of your order. Where necessary, please make sure that the Courier requests all necessary documents from us for customs clearance of goods before they leave our warehouses. Since each country has its own customs regulations, the documents required for goods clearance may change from country to country and the Courier is required to inform the shipper in advance. If your Courier does not request all accompanying documents from us and this jeopardizes delivery, any penalties are not our responsibility.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1636\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1636\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> CUSTOMS CHARGES. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1636\" class=\"elementor-element elementor-element-95c2938 e-con-full e-flex e-con e-child\" data-id=\"95c2938\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb50a3 elementor-widget elementor-widget-text-editor\" data-id=\"4eb50a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For some countries our prices already include duties. This is clearly specified when ordering.<br\/>Where they are excluded, duties are your responsibility and must be paid by you to the carrier. The calculation of the same depends on the value of the shipment (a value that we indicate with the issuance of the relevant invoice) and the type of products that make up the shipment. For the purposes of this calculation, dutyable goods are then identified by a classification code known as the Harmonized System Code always shown on our invoices. To find out the details of the actual import costs or to obtain documentation or receipts for customs operations, you can contact the carrier in charge of the shipment.<br\/>If you would like, we can help you estimate duties. Write to us at <a href=\"mailto:info@dhgshop.it\">info@dhgshop.it.<\/a>     <br><span style=\"text-decoration: underline;\">Please note<\/span>: If you refuse to pay the duties, the goods will be abandoned and not refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"resi\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"resi\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> RETURNS AND REFUNDS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"resi\" class=\"elementor-element elementor-element-6386a66 e-con-full e-flex e-con e-child\" data-id=\"6386a66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fce0c elementor-widget elementor-widget-text-editor\" data-id=\"f2fce0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p\"><p><strong>HOW TO MAKE A R<\/strong>ETURN <strong><br\/> You have 15 days from the date you receive your package to exercise this right of return.<\/strong><br\/>The conditions of return are as follows:<\/p><ul class=\"list-outside\"><li>the return form<a href=\"https:\/\/www.dhgshop.it\/moduloreso.pdf\" target=\"_blank\" rel=\"noopener\">(downloadable here<\/a>) must be completed and then submitted to us in order to obtain a return number, which we will send to you as soon as possible<\/li><li>products must not have been used<\/li><li>products must be returned in their original packaging<\/li><li>returned products must reach us in one shipment within 20 days of the date you received the package<\/li><li>no changes or substitutions are made.<\/li><\/ul><p>Once we have received the goods and ascertained that all conditions of withdrawal have been met we will refund the amount due using, where technically possible, the method of payment chosen at the time of the order.<\/p><p><strong>REFUND OF SHIPPING<\/strong> COSTS<br\/>If the return is due to our error, the shipping costs will be borne by us and therefore will be refunded to you. Otherwise they will be at your charge and therefore will not be refunded to you. <\/p><p><span style=\"text-decoration: underline;\">Please note<\/span>: in case the reason for return is the alleged defect\/non-conformity of the purchased product, we will ask you for a photo of the defect you detected. These photos will be very useful for us to make a comparison with materials belonging to the same lot and still in stock; they can also help us to understand exactly the problem and find a solution. We would like to point out that this request in no way prejudices the possibility of a return: it simply helps us to find a possible problem as soon as possible. We thank you in advance for your kind cooperation.   <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1638\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1638\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SAFETY <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1638\" class=\"elementor-element elementor-element-6c95b73 e-con-full e-flex e-con e-child\" data-id=\"6c95b73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fdc24 elementor-widget elementor-widget-text-editor\" data-id=\"f2fdc24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p\"><p>For credit card payments, DHGShop relies on the GestPay system of Banca Popolare di Vicenza SpA, one of Italy&#8217;s leading institutions for handling online payments. Credit card transactions of the VISA circuit also use the &#8220;VERIFIED BY VISA&#8221; standard, an additional internationally recognized certification that allows secure purchases thanks to the adoption of advanced encryption codes. <\/p><p>Below is a technical description for those who want to learn more about this topic:<\/p><p>Banca Popolare di Vicenza SpA&#8217;s GestPay takes advantage of the most advanced IT protection standards by adopting the 128-bit SSL 3 protocol. Communication between the browser and the bank&#8217;s server is guaranteed by a 128-bit SSL3 encrypted transport (currently the highest security standard with server-side certification!). Thus, since the parameters transmitted through the client&#8217;s browser are encrypted with high-security algorithms, the consumer will not be able to interfere in any way with the conversation between the merchant and the bank.<br\/>To further increase security, the merchant will have to indicate one or more IP addresses of the servers that will communicate with the bank&#8217;s server: the latter will cross-check on the past merchant ID and the calling IP address on each call. The merchant will then have to modify its response pages on the outcome of the transaction (URL OK and KO) so that they are able to decipher the bank&#8217;s response.<br\/>If the merchant&#8217;s server cannot connect, the bank&#8217;s secure server, in addition to displaying a virtual receipt summarizing the transaction data to the customer, will make a predefined number of attempts to establish communication. Once these are exhausted, the customer will display a page containing payment information prepared by the bankin place of the merchant&#8217;s. A series of further attempts will then be made from server to server, at regular time intervals, until the guarantee of successful communication. If within 24 hours communication has still not been established, the help desk will contact the merchant directly.      <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1639\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1639\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRIVACY DOCUMENT <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1639\" class=\"elementor-element elementor-element-859aecb e-con-full e-flex e-con e-child\" data-id=\"859aecb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81afb9e elementor-widget elementor-widget-text-editor\" data-id=\"81afb9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p\"><p>Dear Customer,<br\/>MAIN STREET SRL &#8211; with registered office in Via G. di Vittorio 3\/5 59025 Usella-Cantagallo (PO) tel. +39 0574 166 2721 info@dhgshop.it in the capacity of Data Controller of your personal data, pursuant to and in accordance with Legislative Decree 30 June 2003 no.  196 (&#8216;Personal Data Protection Code&#8217;), and Regulation (EU) 2016\/679 (also GDPR), hereby informs you that the aforementioned legislation provides for the protection of persons and other subjects with respect to the processing of personal data and that such processing will be based on the principles of fairness, lawfulness, transparency and protection of your confidentiality and your Your personal data will be processed in accordance with the legislative provisions of the aforementioned legislation and the confidentiality obligations therein.  <a href=\"https:\/\/www.dhgshop.it\/privacypolicy.php\" target=\"_blank\" rel=\"noopener\">READ THE FULL POLICY<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-16310\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-16310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> COMPANY INFO. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-16310\" class=\"elementor-element elementor-element-b6bf27e e-con-full e-flex e-con e-child\" data-id=\"b6bf27e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8564768 elementor-widget elementor-widget-text-editor\" data-id=\"8564768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p\"><p>This e.shop and its trademark are owned by Main Street srl, which is part of Gruppo Colle srl, a Tuscan company that has been successfully operating in the textile industry for 60 years and is a leader in fiber and yarn dyeing.<br\/> <br\/>For information:<br\/> <br\/><strong>Main street SRL<\/strong> <br\/>Via G. di Vittorio 3\/5<br\/>59025 Usella-Cantagallo (PO)<br\/>Tel. 0574\/980724 &#8211; Fax 0574\/982402<br\/>P.IVA\/C.F.: IT-01853950978<br\/>C.C.I.A.A. Prato R.I. 01853950978 R.E.A. 477061<br\/>Capital stock \u20ac 20,000.00 i.v.<br\/>www.dhgshop.it<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"CUSTOMER SERVICE\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"REGISTRATION AND ACCESSHere you will find all the information you need to be able to register Dhgshop.co.uk, access your account or solve any problems related to it.Registering is very simple: you will only be asked for the information necessary to facilitate the purchase process. You can do this by clicking on the appropriate icon on the home page.  If you already have an account, you can log in by entering your e-mail and password.  These are some of the benefits of having an account on Dhgshop.co.uk:buy fastCheck the data and status of all your purchasesCreate lists with your favorite items and save them to the wishlist.To improve your experience with us, we need to verify your account. Upon creation of an account on Dhgshop you will be sent an email to complete the registration process.  PROFILE MANAGEMENTWe explain how to change your password, edit your personal information or manage your account settings. This way, you can keep your information up-to-date and receive our Newsletter with all the news. We offer you the option to change the password associated with your Dhgshop.co.uk account To change it, you need to access the MY ACCOUNT \\\/ Account Details section. Remember: the password must have at least 8 characters, including uppercase letters, lowercase letters and numbers.If you wish to retrieve your password, when logging in select the Forgot your password option ?Once you have provided your e-mail address, you will receive an e-mail allowing you to reset it.Also from the MY ACCOUNT area you will be able to:Access and edit your personal information, email, and *** saved payment information ***view your gift cardsset your privacy preferencesIt is still possible to shop as a GUEST USER.\"}},{\"@type\":\"Question\",\"name\":\"PRODUCTS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"ONLINE AVAILABILITY OF AN ARTICLEWe encourageyou to check our website to stay abreast of all the news and availability of our items.If the variant of the item you are interested in is out of stock and the words OUT OF STOCK appear, you can provide us with the email by clicking on the bell icon to be notified when it becomes available again. This process is not equivalent to a reservation. For some variants, the icon corresponding to the number of remaining items may appear . If you are interested in some of them, we recommend that you purchase them before they sell out. If the quantity does not meet your needs please write to info@dhgshop.it.  Keep in mind that items in your cart are not reserved. If there are items in your cart that are no longer available it will be updated. CUSTOMIZED ITEMSIt is possible to make customized products through our Mixology and Color-Lab services. Please note that the customization you choose is the responsibility of each customer. Remember: Since these are customized items, returns will not be possible.COMPOSITION, CARE AND PACKINGAt Dhgshop you can find a wide range of products made from materials  predominantly natural. Each product sheet provides detailed information on the composition of each item and the origin of raw materials.In addition, our sustainability policy includes a requirement that all of our animal products come from ethically and responsibly treated animals.PRODUCT CARE TIPSFor each product on the site you will find information on how to take care of it and use it optimally.PACKAGING GUIDEOur packaging is chosen not only according to criteria of efficiency but also of sustainability. In fact, wherever possible we opt for products made from recycled or certified raw materials. GUARANTEE OF OUR ITEMSAll of our items undergo quality checks so that you can receive and enjoy them to the fullest. Nevertheless, if you have received a defective item in your order, we suggest that you contact us so that we can help you.PRICING POLICYDHG reserves the right to change the prices of the items. All of our items have the same prices  Both on the website and in the company. Prices charged by our retailers, however, are at their discretion and may vary from market to market and differ from those we charge. Should you detect unfair prices offered by our retailers, we ask you the courtesy of letting us know.\"}},{\"@type\":\"Question\",\"name\":\"GIFT CARD\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our Gift Card is the perfect gift for any occasion.The Gift Card will be emailed to the address you provide at the time of purchase and has the following features:Can only be used at Dhgshop.co.uk. It is not valid at our retailers Has a validity period of one year, after which it will lose its usabilityGC value is scalable so it can be used for multiple ordersin case the order amount exceeds the value of the GC, you will be able to pay the remaining amount with the other available payment methods\"}},{\"@type\":\"Question\",\"name\":\"ORDERS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Below we describe the purchasing process on our website, it is very simple!You can make an online purchase from Dhgshop.co.uk as a registered user or as a guest. In the latter case, we will ask you for the indispensable data in order to process your order. You need to add the items to your cart, choose where you want to receive them, and finalize the payment. **** We offer you the option of saving your payment information so that you can make subsequent purchases more quickly.****Once you have made your purchase, we will send you a &#8216; confirmation e-mail with all the information about your order.You can track your order from your account. If you made yourpurchase as a guest, you can do so through the link in the shipping email.  HOW TO PUT ITEMS IN THE CARTSelect the products you wish to purchase via the menu on the homepage. On each product page you will find photos, description and prices.PRICESPrices will be displayed in the currency set for your country. Displaying these prices in a currency other than the Euro (which is our reference currency) is possible because the site automatically converts them based on the exchange rate for the day so they may vary depending on current exchange rates.For countries for which a specific currency is not set, prices will be in Euros. STATUS OF MY ONLINE ORDERYou can track your order from your account through the appropriate section.These are the steps through which your order will pass:In process: the purchase of the order has been successfully completed.Pending: if you chose to pay by bank transfer, your order will have this status until we receive payment.cancelledrefundedcompleted: the order was prepared and departed from our factories.We remind you that you will receive the updates on the status of your order via e-mail. EDIT AND CANCEL AN ORDERYou can cancel or change an order or change your address as long as your status permits. To check this, write to info@dhgshop.it.  PROBLEMS WITH MY ORDERAt DHG, we strive to make sure that you receive your order within the allotted period. However, if in isolated cases, you experience a problem with your purchase, you can contact us so that we can take your case and help you solve it.  IN-HOUSE PURCHASESOrders can be placed at the company by appointment. For more information click here.\"}},{\"@type\":\"Question\",\"name\":\"PAYMENTS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"METHOD OF PAYMENTThe following payment methods are available:  Visa, Mastercard, AmericanExpress, PayPal, GooglePay, ApplePay, Klarna, Gift Card, Advance Bank Transfer, Cash on Delivery (Italy only). When processing your purchase, you will be shown the options available for your order. In order to use a Gift Card as a payment method, it must be active (not expired). If your purchase exceeds the balance on the Gift Card, you can supplement it with any other available payment method.  ****Expiired or invalid payment methods will be removed from your account periodically.**** RECEIPTS AND INVOICESFor all orders shipped to EEC countries, tax receipts are automatically issued for customers without valid VAT number or invoices for customers with VAT number. Please note: the order must be placed by entering the correct billing address including the data necessary for the correct issuance of documents.  For EXTRA CEE customers, specific invoices are issued for proper customs clearance.VAT REFUNDIf you make purchases directly in the company or if you ask for an order to be sent to a temporary address (hotel, B&#038;B, other) and you are a traveler residing or domiciled outside the European Union, you can purchase goods for personal or family use in Italy without paying value added tax (VAT). This is what is provided for by Italian law, based on EU regulatory provisions.This benefit is a definite advantage for foreign travelers as it entails a saving corresponding to the current VAT rate applicable on the purchased goods. However, the benefit can only be obtained if you strictly comply with all the modalities provided by the Italian law in this regard. Namely:  The benefit may be recognized under the following conditions:the foreign buyer must be resident or domiciled outside the European Union;the goods must be for personal or family use and must be carried in personal luggage;the total value of the purchased goods must be more than 154.94 Euro (including VAT);the purchase must be evidenced by a commercial document called an invoice, in which the goods must be described and the personal data of the traveler himself and the details of his passport or other equivalent document must be indicated;the goods must be transported outside the territory of the European Union within three months after the end of the one in which they were purchased;Some special customs formalities must be completed;the invoice must be returned to the Italian seller within four months of the end of that in which the purchase was made.Purchase and direct transportation of goods out of the EU in personal luggageThe purchased goods and the corresponding invoice must be simultaneously presented to the Customs Office of exit from the territory of the EU.After matching the invoice and other requirements, the Customs Office shall affix the CUSTOMS VISA on the invoice, which proves that the goods have left the territory of the EU. The Customs Office responsible for affixing the CUSTOMS VISA is the one in the last EU state from which the traveler leaves to return to the country of residence or domicile. For example, if the traveler buys goods in Italy and then continues his or her journey to Austria, the office competent to endorse all invoices (including Italian ones) is the Austrian Customs.However, where the traveler has a single travel ticket and performs a single check-in, with simultaneous issuance of a double boarding pass, one for the first domestic or EU flight and the other for the subsequent non-EU final destination (e.g. Bari-Rome-New York or Milan-Frankfurt-Tokyo), can obtain a visa on the purchase invoice for goods intended for personal or family use from the national customs office located at the airport of departure. It is good to remember that the goods must always be shown to the Customs Office: if the traveler intends to introduce them in the luggage entrusted to the air carrier, he or she must go to the Customs Office before checking in.   The checks carried out by the Customs Office and the certification required to obtain the VAT refund may require some waiting time, especially at major airports and coinciding with departures of international flights bound for some non-EU countries.Therefore, in order to avoid unpleasant inconveniences, it would be preferable for foreign travelers residing or domiciled outside the European Union to report to the airport at least two hours before the departure of their plane.Purchase and direct transportation of goods outside the European Union in personal luggage: what to do if the goods are too bulky or heavyIn the hypothesis in which the goods intended for personal or family use are particularly bulky or heavy and, therefore, cannot be transported out of the Community customs territory directly in the passenger&#8217;s accompanied luggage also for reasons of economy, the traveler residing or domiciled outside the European Union can forward them at his or her foreign domicile through the system of shipment as unaccompanied luggage, that is, as &#8220;personal property&#8221; that the traveler does not carry directly with him or her but entrusts to the airline for shipment to destination and whose withdrawal takes place at the cargo arrival terminal. This facilitation applies on condition that the traveler leaves Italy with a direct stopover in his or her home state. The transaction is the subject of an actual air transport contract: the airline issues an Air Transport Letter (LTA) and, for the transport of goods abroad, requires the payment of an additional fee. In such a case, the purchase of the goods must be documented by a separate invoice from that for any other goods that the foreign traveler decides to carry as personal carry-on or checked baggage. The original of such an invoice must be presented to the airline for the issuance of the Air Waybill (LTA) for goods shipped as unaccompanied baggage, and the relevant customs office shall affix the required endorsement on it for VAT refund purposes.    In order to enable a verification of the correspondence between what is stated on the invoice by the Italian seller and what is shipped abroad by the airline on behalf of the foreign traveler, resident or domiciled outside the EU, it is necessary that the Air Waybill (LTA) shows identity between the goods described therein and those indicated on the invoice itself, as well as coincidence between the names of the sender and the consignee of the goods shipped.The Air Waybill (LTA) must also be annotated with the details of the same identification document of the foreign traveler (passport or other equivalent document) that is indicated, under Italian law, on the invoice issued to him by the domestic transferor.HOW THE VAT REFUND IS MADEA traveler residing or domiciled outside the European Union may obtain a refund of the VAT advanced only if he\\\/she returns DHG the original invoice duly endorsed by the Customs Office within the period of four months from the end of that in which such document was issued.The refund is made directly by DHG, according to the terms agreed with the foreign buyer at the time of purchase (e.g., by crediting the bank account or credit card, by check, etc.). Please note: VAT refund is never made by Customs Offices.\"}},{\"@type\":\"Question\",\"name\":\"SHIPMENTS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"SHIPPING METHODS, TIMING, AND COSTShipping options may vary depending on the delivery address and order volume.When processing your order, we will tell you the available shipping methods, cost, and estimated delivery date.Please note that deliveries are made only on business days.WHERE WE SHIPAt DHG we try to get everywhere. ****If your delivery address has any kind of restriction, we will indicate it to you at the time of purchase.**** DELAY IN DELIVERYAt DHG, we work with only the most reliable couriers, chosen through nearly 20 years of experience in domestic and international shipping.However, you should be aware that shipments can be delayed and, in the case of international shipments, often face complex customs checks, which can cause delays or problems outside of our and the courier&#8217;s control.If you do experience a delay, know that we will always do what we can to help you. That said, some situations take time &#8211; and a little patience. Important: If a shipment is delayed-even a major one-we cannot reship the order or refund you until the courier officially confirms that the package was lost. This confirmation process varies from courier to courier but generally takes at least 4 weeks. Delivery times vary depending on the country of destination and the shipping method chosen. Our shipping costs are always calculated based on a door-to-door service: this means that the goods are shipped from our warehouse and delivered directly to your shipping address at no additional cost, except for customs duties applicable to buyers outside the EU. Please note that customs authorities often require the recipient to provide specific documentation (such as a copy of the purchase invoice and identification documents). If you fail to submit these documents in a timely manner and in the required format, we will not be held responsible for any penalties, delays, and\\\/or the detention of the goods at customs, including any associated storage costs. For countries where the service is active, we give the option of receiving your order at our couriers&#8217; pickup points. To take advantage of this mode, simply select the pickup point option when closing your order. If, however, you prefer to use your trusted Courier, just let us know at the time of your order. Where necessary, please make sure that the Courier requests all necessary documents from us for customs clearance of goods before they leave our warehouses. Since each country has its own customs regulations, the documents required for goods clearance may change from country to country and the Courier is required to inform the shipper in advance. If your Courier does not request all accompanying documents from us and this jeopardizes delivery, any penalties are not our responsibility.\"}},{\"@type\":\"Question\",\"name\":\"CUSTOMS CHARGES.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For some countries our prices already include duties. This is clearly specified when ordering.Where they are excluded, duties are your responsibility and must be paid by you to the carrier. The calculation of the same depends on the value of the shipment (a value that we indicate with the issuance of the relevant invoice) and the type of products that make up the shipment. For the purposes of this calculation, dutyable goods are then identified by a classification code known as the Harmonized System Code always shown on our invoices. To find out the details of the actual import costs or to obtain documentation or receipts for customs operations, you can contact the carrier in charge of the shipment.If you would like, we can help you estimate duties. Write to us at info@dhgshop.it.     Please note: If you refuse to pay the duties, the goods will be abandoned and not refunded.\"}},{\"@type\":\"Question\",\"name\":\"RETURNS AND REFUNDS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"HOW TO MAKE A RETURN  You have 15 days from the date you receive your package to exercise this right of return.The conditions of return are as follows:the return form(downloadable here) must be completed and then submitted to us in order to obtain a return number, which we will send to you as soon as possibleproducts must not have been usedproducts must be returned in their original packagingreturned products must reach us in one shipment within 20 days of the date you received the packageno changes or substitutions are made.Once we have received the goods and ascertained that all conditions of withdrawal have been met we will refund the amount due using, where technically possible, the method of payment chosen at the time of the order.REFUND OF SHIPPING COSTSIf the return is due to our error, the shipping costs will be borne by us and therefore will be refunded to you. Otherwise they will be at your charge and therefore will not be refunded to you. Please note: in case the reason for return is the alleged defect\\\/non-conformity of the purchased product, we will ask you for a photo of the defect you detected. These photos will be very useful for us to make a comparison with materials belonging to the same lot and still in stock; they can also help us to understand exactly the problem and find a solution. We would like to point out that this request in no way prejudices the possibility of a return: it simply helps us to find a possible problem as soon as possible. We thank you in advance for your kind cooperation.\"}},{\"@type\":\"Question\",\"name\":\"SAFETY\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For credit card payments, DHGShop relies on the GestPay system of Banca Popolare di Vicenza SpA, one of Italy&#8217;s leading institutions for handling online payments. Credit card transactions of the VISA circuit also use the &#8220;VERIFIED BY VISA&#8221; standard, an additional internationally recognized certification that allows secure purchases thanks to the adoption of advanced encryption codes. Below is a technical description for those who want to learn more about this topic:Banca Popolare di Vicenza SpA&#8217;s GestPay takes advantage of the most advanced IT protection standards by adopting the 128-bit SSL 3 protocol. Communication between the browser and the bank&#8217;s server is guaranteed by a 128-bit SSL3 encrypted transport (currently the highest security standard with server-side certification!). Thus, since the parameters transmitted through the client&#8217;s browser are encrypted with high-security algorithms, the consumer will not be able to interfere in any way with the conversation between the merchant and the bank.To further increase security, the merchant will have to indicate one or more IP addresses of the servers that will communicate with the bank&#8217;s server: the latter will cross-check on the past merchant ID and the calling IP address on each call. The merchant will then have to modify its response pages on the outcome of the transaction (URL OK and KO) so that they are able to decipher the bank&#8217;s response.If the merchant&#8217;s server cannot connect, the bank&#8217;s secure server, in addition to displaying a virtual receipt summarizing the transaction data to the customer, will make a predefined number of attempts to establish communication. Once these are exhausted, the customer will display a page containing payment information prepared by the bankin place of the merchant&#8217;s. A series of further attempts will then be made from server to server, at regular time intervals, until the guarantee of successful communication. If within 24 hours communication has still not been established, the help desk will contact the merchant directly.\"}},{\"@type\":\"Question\",\"name\":\"PRIVACY DOCUMENT\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Dear Customer,MAIN STREET SRL &#8211; with registered office in Via G. di Vittorio 3\\\/5 59025 Usella-Cantagallo (PO) tel. +39 0574 166 2721 info@dhgshop.it in the capacity of Data Controller of your personal data, pursuant to and in accordance with Legislative Decree 30 June 2003 no.  196 (&#8216;Personal Data Protection Code&#8217;), and Regulation (EU) 2016\\\/679 (also GDPR), hereby informs you that the aforementioned legislation provides for the protection of persons and other subjects with respect to the processing of personal data and that such processing will be based on the principles of fairness, lawfulness, transparency and protection of your confidentiality and your Your personal data will be processed in accordance with the legislative provisions of the aforementioned legislation and the confidentiality obligations therein.  READ THE FULL POLICY\"}},{\"@type\":\"Question\",\"name\":\"COMPANY INFO.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This e.shop and its trademark are owned by Main Street srl, which is part of Gruppo Colle srl, a Tuscan company that has been successfully operating in the textile industry for 60 years and is a leader in fiber and yarn dyeing. For information: Main street SRL Via G. di Vittorio 3\\\/559025 Usella-Cantagallo (PO)Tel. 0574\\\/980724 &#8211; Fax 0574\\\/982402P.IVA\\\/C.F.: IT-01853950978C.C.I.A.A. Prato R.I. 01853950978 R.E.A. 477061Capital stock \\u20ac 20,000.00 i.v.www.dhgshop.it\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service CUSTOMER SERVICE REGISTRATION AND ACCESSHere you will find all the information you need to be able to register Dhgshop.co.uk, access your account or solve any problems related to it.Registering is very simple: you will only be asked for the information necessary to facilitate the purchase process. 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